Domestic orders are dispatched within approximately 7–10 business days of order confirmation. Since many of our products are made to order, timelines can vary slightly — see our Shipping Policy for full details, or message us on WhatsApp if your order is urgent.

No, we do not accept returns. We only offer a replacement for products with a genuine manufacturing defect, subject to the conditions in our Refund & Replacement Policy.

No, we do not issue refunds under any circumstance. Confirmed manufacturing defects are resolved with a replacement of the same product, never a refund.

Once your order is dispatched, we'll email you the courier and tracking details. You can also check your order status any time from My Orders in your account, or visit our Track Order page.

Yes — while your order status is still Pending or Confirmed, you can cancel it directly from the order's details page in My Account. Once an order has been packed or shipped, it can no longer be cancelled.

Yes, we ship internationally on select products. International shipping charges depend on the destination country and package weight, and are shown before your payment is confirmed.

Record a single, continuous, unedited unboxing video that shows the sealed parcel, the product, and the defect clearly, then contact us within 5 days of delivery. If the defect is confirmed, we'll arrange a replacement — see our Refund & Replacement Policy for the full process.

All payments are processed securely through Razorpay, which supports credit and debit cards, UPI, net banking, and popular wallets. We never see or store your card or bank details.

You can reach us by email at saisaajcollection@gmail.com, by phone or WhatsApp at +91 9289581728, or through our Contact page — we're happy to help with anything order-related.