SS Collection does not accept returns and does not offer refunds on any order, for any reason. This includes size issues, colour preference, change of mind, or an incorrect selection made at the time of purchase.

The only exception is a genuine manufacturing defect, which is eligible for a replacement — never a refund or a return — subject to the conditions below.

A manufacturing defect is a flaw in the product itself — for example, a stitching fault, damaged fabric, or a defective embellishment — that existed at the time of dispatch.

• Not covered: incorrect size ordered, dissatisfaction with colour or fit, change of mind, or selecting the wrong product or variant at checkout.

Every defect claim must be supported by a single, continuous, unedited video recorded at the time of delivery. Without this video, we will not be able to process a replacement request, regardless of the issue.

• Recording must begin before the sealed package is opened.
• It must clearly show the parcel, including the shipping label and packaging.
• It must clearly show the product being removed and unfolded.
• It must clearly show the specific defect being reported.
• The video must have no cuts, no edits, and no pauses — one continuous recording from start to finish.

You must notify us within 5 days of the delivery date. Claims raised after this window cannot be accepted.

To raise a claim, email us at saisaajcollection@gmail.com (or WhatsApp us at +91 9289581728) with your order number, a description of the defect, and your unboxing video.

Our team will review your claim and the accompanying video. If the defect is confirmed, we'll arrange a replacement of the same product, subject to availability.

If the original product is no longer available, we'll offer the closest possible alternative; if no suitable alternative exists, we'll discuss the next best resolution with you directly.

Please note: only a replacement is offered for confirmed defects. We do not issue refunds, and we do not accept products back as a return, under any circumstance.

If you have questions about this policy or an existing order, contact us at saisaajcollection@gmail.com or +91 9289581728.